The two-day audits are conducted under simulated DMV investigative standards—requiring only minimal interaction with dealership personnel. We take great care to ensure our audits do not interrupt the workflow in your business office.

Each review involves a survey of a significant number of actual sales over a specified period of time. Our highly trained auditors look for potential problems in areas that include, but are not limited to, advertising, vehicle registration, required disclosures, contract completion, vehicle representations, unwinds, odometer disclosures, vehicle transfers, and license fee rating and refunding.

At the completion of the audit, a general meeting is held with personnel designated by the dealer principal. Ultimately, the dealer is provided with a comprehensive written report of the findings. The report not only provides suggestions for improvement in areas of compliance, but also points out areas where the dealership could be losing money.

What follows is a sample index from a compliance audit.

1. Car Buyer's Bill of Rights Issues
   a. Contract Cancellation Option Agreement
   b. No Cooling Off Signs
   c. Optional Goods & Services Disclosure Form
   d. Notice to Vehicle Credit Applicant Form

2. Advertising
   a. Sales of Vehicles Over Advertised Price
   b. 48 Hour Violations

3. Contract Completion
   a. Lease and Sales Contracts
      i. Itemization of Payment of Amount Due at Lease Signing
      ii. Accessory Disclosure
   b. Negative Trade Equity
   c. Foreign Language Requirements
   d. Service Contracts
   e. New to Used Contract Changes
   f. Single Document Rule (lease and retail purchase)
   g. Signatures
   h. Co-signers and Co-buyers
   i. Rewrite Acknowledgment

4. Dealer Plates
   a. Proper Usage

5. Document Distribution
   a. Buyer's Guides
   b. Credit Applications
   c. F&I Menus
   d. Certified Vehicle Inspection Report

6. Federal Buyer's Guides/Labels
   a. No Buyer's Guide Displayed
   b. No Dealer Copy of Buyer's Guide
   c. No Monroney Label Visible
   d. Parts Content Labels
   e. Seat Belt Warning Stickers
   f. Improperly Completed Buyer’s Guides
   g. Service Contract Availability
   h. Disclosure of Unexpired Manufacturer’s Warranty

7. Late Transfers
   a. ASF and Late Transfer Penalties
   b. Comments And Suggestions

8. License Fee Refunding
   a. Miscellaneous Problems

9. License Fees Rating
   a. Expired Registration - Selling Price vs. Year/Class
   b. Expired Registrations
   c. Renewal Fees Collected in Error
   d. Separately Stated Accessories
   e. Weight Fees

10. Odometer Forms
   a. Buyer/Seller Names Must be Hand Printed
   b. Estimated Mileage Entered on Outgoing Odometer Forms
   c. Leased Vehicles
   d. New Vehicle Report of Sale
   e. No Hand Printed Name of Agent
   f. No Odometer Mileage Entered
   g. No Signature of Buyer
   h. No Signature of Buyer or Dealer Agent
   i. No Signature of Dealer Agent
   j. REG. Form 262 Errors

11. Reports of Sale
   a. Miscellaneous Problems

12. Required Disclosures
   a. Credit Card Downpayments
   b. Hold Checks
   c. Poor Completion of Prior History Disclosure Form
   d. Prior History: Rentals, Taxicabs, etc.
   e. Vehicle Inspection Sign
   f. Theft Deterrent Devices
   g. Evidence of Assumptive Sales Practices
   h. Payment Packing Concerns
   i. Dealer Rebates
   j. Hidden Finance Charges
   k. Sale of Insurance Products
   l. Warranty Commencement Dates

13. Salespersons Licensing
   a. Licenses Due to Expire Within 60 Days
   b. Illegal Commissions
   c. Broker Agreements

14. Smog And Safety Standards
   a. Delivering Vehicles Meeting (Federal/State) Smog and Safety Standards
   b. Vehicles Not Safety Checked Prior to Delivery
   c. Window Tint

15. Unwinds/Dealer Repossessions
   a. Documentation Required

16. Vehicle Representation
   a. Demonstrators Represented as New on Lease and/or Sale Contracts
   b. Rewritten Contracts Adding Parties

Our most popular compliance package includes two on-site Compliance Audits per year, Hotline Service, and Newsletter Subscription. Please contact us for pricing.